Zammad Ticket System

Zammad Ticket System

One-click marketplace installation for a secure, flexible, and fully integrated helpdesk and ticketing system to streamline your support.

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With our Zammad Managed App, we provide you with the powerful and flexible open-source helpdesk system Zammad. One click to helpdesk: secure and fully automated. Email ticketing, chat support, social media integration or multichannel support, Zammad makes it simple.

Your benefits overview:

  • Multi-channel support: Email, chat, phone, Facebook, Telegram, WhatsApp Business – everything managed centrally via Zammad
  • Integrations for Slack, Microsoft Teams, GitHub, GitLab, Checkmk, Grafana, Kibana and much more
  • Security & Authentication: LDAP, SAML/OpenID Connect, OAuth logins, 2-factor authentication, PGP/MIME, S/MIME encryption
  • Automation & Workflows SLA definitions, email triggers, webhooks, individual business objects, core workflows
  • REST API & Data Export: Interfaces for individual reporting and export workflows e.g. with tools like Synesty or Make/Flows
  • Migration Tools: Zammad Migrator for uncomplicated migration from OTRS, Freshdesk or Zendesk

Missing a specific integration or need special customizations? No problem! We customize Zammad individually according to your requirements.

With Zammad, your helpdesk management becomes process-optimized and user-friendly.

FAQ

  • Zammad Managed App is a fully automated, open-source helpdesk and ticketing system deployed via one-click marketplace installation. It supports multi-channel ticketing including email, chat, phone, Facebook, Telegram, and WhatsApp Business, offering centralized and streamlined customer support management.

  • Zammad offers integrations with popular tools such as Slack, Microsoft Teams, GitHub, GitLab, Checkmk, Grafana, and Kibana. These integrations enable seamless workflows across your existing communication, development, and monitoring platforms.

  • Security features include LDAP, SAML/OpenID Connect, and OAuth for authentication, two-factor authentication, and support for email encryption with PGP/MIME and S/MIME. These ensure secure access and communication to protect your helpdesk data.

  • Zammad supports automation features such as SLA definitions, email triggers, webhooks for system integrations, and customizable business objects and core workflows which improve efficiency and ensure timely resolution of support tickets.

  • Yes, Zammad provides migration tools like the Zammad Migrator, which eases transition from platforms such as OTRS, Freshdesk, or Zendesk, helping you transfer data and start using Zammad quickly.